FibreAir broadband service is based on Fiber Optic technology. This technology offers a lot of advantages over the traditional cables:
- • It provides faster Internet connection
- • Fiber networks are not required to be changed post installation as the companies upgrade them with latest technology that creates the electronic light pulses and not by replacing the fiber cables.
- • FibreAir is ultra-fast download and upload speeds enable seamless UHD Video, Video conferencing and variety of applications.
Yes. FibreAir Internet Gateway supports WiFi. In case you have opted for your own Internet Gateway under FibreAir service that doesn’t support WiFi, then you will have to change your own (supported) Internet Gateway to use WiFi. FibreAir broadband internet is capable of supporting WiFi.
Typically the Wi-Fi coverage provided by the FibreAir Internet Gateway comfortably covers an open area of approx. 1000 Sq. ft. (on the same floor). However, this range can be affected by several external factors beyond our control, like interference from other Wi-Fi Access Points in the surrounding area, placement of the Internet Gateway in the house, user’s distance from it and the number of walls between the Internet Gateway and the user.
You can connect multiple devices to the FibreAir Internet Gateway however your speed will get impacted as it gets distributed across multiple devices.
We will get in touch with you, once feasibility is confirmed for FibreAir broadband connection at your location. Usually we get in touch with our customers maximum with in 24 hours.
IPTV – Till you’re on FibreAir Broadband plan Rs. 999 or Above.
Only one Voice (Landline) connection can be availed with each FibreAir account.
Can I get a FibreAir service with only Voice Service?
Voice service is an add-on service available with our FibreAir connection.
You cannot get only Voice service.
Steps to buy FibreAir New Broadband Connection:-
• Contact us on 01262-660000, 08398000008
• Select best internet plan
Our Technical team will visit your location to check the feasibility and requirements after that you will get a new broadband connection installed at location.
You are required to have an original
• Aadhaar card or Any other original valid POI (Proof Of Identification) & POA (Proof Of Address) as per DoT (Department of Telecom) Guidelines
• One Passport Size Photograph
Once these documents are verified, FibreAir Broadband order will be processed.
Once the documents provided by you are verified by us, you will receive a call from us for confirmation of installation appointment. The time taken for completing the installation & activation of FibreAir Broadband is approximately 4 hours from the time the installation engineer visits your home.
No, there are no additional installation charges for FibreAir Services.
For Change in Appointment Schedule you may call us from your Registered Mobile Number at 01262-660000, 08398000008.
FibreAir’s full bouquet of broadband services are delivered through single Fiber cable. So, you can be rest assured that your home decor will remain unaltered.
FibreAir gives you ultra-high-speed internet up to 1Gbps. For detail of plans and offers visit FibreAir Broadband Plans.
We don’t have any cap on data usage. You will be able to enjoy unlimited data usage with Unlimited GB.
These are truly unlimited plans for home use. You can consume unlimited data at high speed. However, FibreAir may discontinue the data services in case of misuse/ fraudulent use/ unauthorised and commercial use.
Currently our FibreAir broadband services are Prepaid. We plan to launch the FibreAir Post-paid in due course of time.
You can recharge by doing Paytm, Google Pay, NEFT, Cheque or by Paying Cash to the Collection Team.
For any Queries or support regarding FibreAir, call us on 01262660000, 08398000008.
You need to contact Customer Care (01262-660000, 08398000008) through your Registered Contact Number to change your registered mobile number, email ID or add alternate contact number.
Your Smart TV can be connected through LAN or WiFi
For LAN, connect one end of the Ethernet Cable to FiberAir Router and other end to TV LAN Port For Wifi, go to Wifi Settings, Select Wifi Name (SSID), enter WIFI(SSID) password. Do rememeber to check option “Automatically Connect” if available
You can check speed on (https://www.speedtest.net/) by following
- 1. Select Sever Fibre Air Services Pvt Ltd
- 2. Click on Go
Prevent your FibreAir account from unauthorized users through Mange Device Settings.
1. Do not share your SSID (Wifi Username) details to unknown persons
2. Keep uncommon passwords for your WiFi and change it at regular intervals
3. Hide your SSID (Wifi User ID) visibility
You can change your Wifi Password by following steps
- 1. Login to FibreAir Internet Gatway IP address (Avaible on Router).
- 2. Click on Wireless Setting
- 3. Click on Password Change
- 4. Save the changes.
You can check connected devices by following steps
- 1. Login to FibreAir Internet Gatway IP address (Avaible on Router).
- 2. Click on Status and you will find all the devices currently connected with FibreAir Internet Gateway
You can Delete/Block/Unblock any user by following steps
- 1. Login to FibreAir Internet Gatway IP address (Avaible on Router).
- 2. Click on Status and you will find all the devices currently connected with FibreAir Internet Gateway.
- 3. Click on add and block the user
- 4. If you want to unblock then click on blacklisted device and unblock the user
You can hide your Wifi ID(SSID/WiFi User Name) by following steps
- 1. Login to FibreAir Internet Gatway IP address (Avaible on Router).
- 2. Click on Wireless Setting
- 3. Click on Wireless SSID & Security
- 4. Click on Hide and save the changes
IPTV – Till you’re on FibreAir Broadband plan Rs. 999 or Above.
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- Broadband questions
- Satelite TV and Internet
- High-speed WiFi settings
- About Connections
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FibreAir broadband service is based on Fiber Optic technology. This technology offers a lot of advantages over the traditional cables:
- • It provides faster Internet connection
- • Fiber networks are not required to be changed post installation as the companies upgrade them with latest technology that creates the electronic light pulses and not by replacing the fiber cables.
- • FibreAir is ultra-fast download and upload speeds enable seamless UHD Video, Video conferencing and variety of applications.
Yes. FibreAir Internet Gateway supports WiFi. In case you have opted for your own Internet Gateway under FibreAir service that doesn’t support WiFi, then you will have to change your own (supported) Internet Gateway to use WiFi. FibreAir broadband internet is capable of supporting WiFi.
Typically the Wi-Fi coverage provided by the FibreAir Internet Gateway comfortably covers an open area of approx. 1000 Sq. ft. (on the same floor). However, this range can be affected by several external factors beyond our control, like interference from other Wi-Fi Access Points in the surrounding area, placement of the Internet Gateway in the house, user’s distance from it and the number of walls between the Internet Gateway and the user.
You can connect multiple devices to the FibreAir Internet Gateway however your speed will get impacted as it gets distributed across multiple devices.
We will get in touch with you, once feasibility is confirmed for FibreAir broadband connection at your location. Usually we get in touch with our customers maximum with in 24 hours.
IPTV – Till you’re on FibreAir Broadband plan Rs. 999 or Above.
Only one Voice (Landline) connection can be availed with each FibreAir account.
Can I get a FibreAir service with only Voice Service?
Voice service is an add-on service available with our FibreAir connection.
You cannot get only Voice service.
Steps to buy FibreAir New Broadband Connection:-
• Contact us on 01262-660000, 08398000008
• Select best internet plan
Our Technical team will visit your location to check the feasibility and requirements after that you will get a new broadband connection installed at location.
You are required to have an original
• Aadhaar card or Any other original valid POI (Proof Of Identification) & POA (Proof Of Address) as per DoT (Department of Telecom) Guidelines
• One Passport Size Photograph
Once these documents are verified, FibreAir Broadband order will be processed.
Once the documents provided by you are verified by us, you will receive a call from us for confirmation of installation appointment. The time taken for completing the installation & activation of FibreAir Broadband is approximately 4 hours from the time the installation engineer visits your home.
No, there are no additional installation charges for FibreAir Services.
For Change in Appointment Schedule you may call us from your Registered Mobile Number at 01262-660000, 08398000008.
FibreAir’s full bouquet of broadband services are delivered through single Fiber cable. So, you can be rest assured that your home decor will remain unaltered.
FibreAir gives you ultra-high-speed internet up to 1Gbps. For detail of plans and offers visit FibreAir Broadband Plans.
We don’t have any cap on data usage. You will be able to enjoy unlimited data usage with Unlimited GB.
These are truly unlimited plans for home use. You can consume unlimited data at high speed. However, FibreAir may discontinue the data services in case of misuse/ fraudulent use/ unauthorised and commercial use.
Currently our FibreAir broadband services are Prepaid. We plan to launch the FibreAir Post-paid in due course of time.
You can recharge by doing Paytm, Google Pay, NEFT, Cheque or by Paying Cash to the Collection Team.
For any Queries or support regarding FibreAir, call us on 01262660000, 08398000008.
You need to contact Customer Care (01262-660000, 08398000008) through your Registered Contact Number to change your registered mobile number, email ID or add alternate contact number.
Your Smart TV can be connected through LAN or WiFi
For LAN, connect one end of the Ethernet Cable to FiberAir Router and other end to TV LAN Port For Wifi, go to Wifi Settings, Select Wifi Name (SSID), enter WIFI(SSID) password. Do rememeber to check option “Automatically Connect” if available
You can check speed on (https://www.speedtest.net/) by following
- 1. Select Sever Fibre Air Services Pvt Ltd
- 2. Click on Go
Prevent your FibreAir account from unauthorized users through Mange Device Settings.
1. Do not share your SSID (Wifi Username) details to unknown persons
2. Keep uncommon passwords for your WiFi and change it at regular intervals
3. Hide your SSID (Wifi User ID) visibility
You can change your Wifi Password by following steps
- 1. Login to FibreAir Internet Gatway IP address (Avaible on Router).
- 2. Click on Wireless Setting
- 3. Click on Password Change
- 4. Save the changes.
You can check connected devices by following steps
- 1. Login to FibreAir Internet Gatway IP address (Avaible on Router).
- 2. Click on Status and you will find all the devices currently connected with FibreAir Internet Gateway
You can Delete/Block/Unblock any user by following steps
- 1. Login to FibreAir Internet Gatway IP address (Avaible on Router).
- 2. Click on Status and you will find all the devices currently connected with FibreAir Internet Gateway.
- 3. Click on add and block the user
- 4. If you want to unblock then click on blacklisted device and unblock the user
You can hide your Wifi ID(SSID/WiFi User Name) by following steps
- 1. Login to FibreAir Internet Gatway IP address (Avaible on Router).
- 2. Click on Wireless Setting
- 3. Click on Wireless SSID & Security
- 4. Click on Hide and save the changes
IPTV – Till you’re on FibreAir Broadband plan Rs. 999 or Above.
